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Noticeboard

ParkRun!

Park Runs are a great way to get fit and stay fit.  There are local runs which you can join - check here for more information.

Back Pain Event

Back Pain is a leading cause of patients wanting to see a GP.  Because of this, the patient forum organises events led by Northumbria Healthcare Trust Physios who deliver a 45 minute workshop on how to manage your back pain and help to prevent it recurring.  The events are free, and there is plenty of time for questions and 1 to 1 conversation.  There are a number of events planned for the new year click here for more information

Newsletter

 There is a newsletter available in the waiting room.  If you would like to receive each new edition by email, you can sign up using the link at the bottom of the page.

THE FRIENDS AND FAMILY TEST

The government's "Friends and Family Test" became a requirement from December 2014.  You can use it now by choosing the survey option at the bottom of the main home page.  Form are also available in the surgery, at reception or next to any consulting room door, so you can pick one up on your way out.

Out of Hours
Out of hours GP services are commissioned by North Tyneside Clinical Commissioning Group and are provided by qualified doctors and nurses. You may receive telephone advice from a doctor or be asked to attend a local primary care centre for an examination. If, for medical reasons, travel is impossible, a home visit from a doctor can be arranged. For out of hours services please telephone 111.

There is also a GP Extended Access HUB which operates in the early evening and on Saturdays.  This service is run by local GPs (including our own) and is based at the Oxford Centre in Longbenton.  You can make an appointment by calling the practice number and asking for an out of hours appointment at the Oxford Centre HUB.  111 can book appointments for you too - or if your surgery is closed you can contact Battle Hill walk-in centre on 0191 295 8520 who can book an appointment for you.

Telephone advice/consultations
Sometimes you may want to speak to a doctor or nurse about something but do not need to come into the surgery for a  face-to-face appointment.

If you would like to talk to someone over the phone, you can contact reception, who will take your number and arrange a suitable time

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. 

Patient Participation

If you are interested in being part of our patient participation group - do tell the receptionists.  The group meet for an hour roughly 4 or 5 times a year - in the early evening.

 


 

Accessibility and Disability

We have tried to be considerate to the needs of patients with a disability - but if you think there are things we could do better, please let us know!

If you, or someone you know to be one of our patients, needs information in a format which is more easily accessible - please let us know!  We will flag the medical records accordingly.  We can produce information in a larger font, prompt use of our induction loop, book an interpreter or whatever would help.  Please see the separate section on "Accessibility Information" for more help.

There is ramp access from the main (Morrisons) car park to the surgery - it goes behind McDonalds and comes up behind the pharmacy.

There are four disabled parking bays in front of the health centre.

The access from the path to the surgery is flat and the electric doors will open automatically as you approach.

Disabled toilet facilities are on your right hand side as you come through the main surgery door.

There is a lowered counter to the left of the reception desk.

We have some high seat, high backed chairs with arms to make seating and standing easier for those who find getting up difficult.

We have a portable audio loop at the reception desk - please ask if you would like to take it into the consulting room with you.

We can book sign interpreters with notice; two of our reception staff have attended sign classes but are not qualified to a sufficiently high level to intepret in consultations.

 



 
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