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Noticeboard

ParkRun!

Park Runs are a great way to get fit and stay fit.  There are local runs which you can join - check here for more information.

Back Pain Event

Back Pain is a leading cause of patients wanting to see a GP.  Because of this, the patient forum organises events led by Northumbria Healthcare Trust Physios who deliver a 45 minute workshop on how to manage your back pain and help to prevent it recurring.  The events are free, and there is plenty of time for questions and 1 to 1 conversation.  There are a number of events planned for the new year click here for more information

Newsletter

 There is a newsletter available in the waiting room.  If you would like to receive each new edition by email, you can sign up using the link at the bottom of the page.

THE FRIENDS AND FAMILY TEST

The government's "Friends and Family Test" became a requirement from December 2014.  You can use it now by choosing the survey option at the bottom of the main home page.  Form are also available in the surgery, at reception or next to any consulting room door, so you can pick one up on your way out.

Out of Hours
Out of hours GP services are commissioned by North Tyneside Clinical Commissioning Group and are provided by qualified doctors and nurses. You may receive telephone advice from a doctor or be asked to attend a local primary care centre for an examination. If, for medical reasons, travel is impossible, a home visit from a doctor can be arranged. For out of hours services please telephone 111.

There is also a GP Extended Access HUB which operates in the early evening and on Saturdays.  This service is run by local GPs (including our own) and is based at the Oxford Centre in Longbenton.  You can make an appointment by calling the practice number and asking for an out of hours appointment at the Oxford Centre HUB.  111 can book appointments for you too - or if your surgery is closed you can contact Battle Hill walk-in centre on 0191 295 8520 who can book an appointment for you.

Telephone advice/consultations
Sometimes you may want to speak to a doctor or nurse about something but do not need to come into the surgery for a  face-to-face appointment.

If you would like to talk to someone over the phone, you can contact reception, who will take your number and arrange a suitable time

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. 

Patient Participation

If you are interested in being part of our patient participation group - do tell the receptionists.  The group meet for an hour roughly 4 or 5 times a year - in the early evening.

 


 

Access Online

You can access our online booking by using this link.  You must have registered with reception and obtained a username and password. Please bear in mind that if you want to make an appointment to see a NURSE - not all nurses are able to provide the same services, they each have specialist areas.  Also, some procedures require longer appointments.  Please follow the link at the bottom of this page to view a document which will tell you which nurse to see and how long your appointment should be.

GP appointments - the doctors currently at the practice are:

Dr Isabel McQueen

Dr Liz Keller

Dr Annie Rajan

Dr Eamon McCann

Dr Alexa Rae

We sometimes have a doctor in training here too (GP Registrar) 

Nurse appointments - Sister Esme Elliott, Sister Kathleen Rose, or Staff Nurse Angela McCullough.

Janice McNamara is trained as a Healthcare Assistant and can take blood samples, BP readings, undertake spirometry tests and syringe ears.

The table below shows which nurses are able to do which procedures - please read it before you book!

NURSING APPOINTMENTS – WHO, WHAT, HOW LONG…!

 

 

Asthma & COPD

B12

BP

Baby Imms

Breath Test

Coil counsel

Coil fit

(need counsel first)

Depo

Diet

Diabetes

Diabetes pre-screening

Dressings

Kath

20

10

10

15

20 then

30 mins Gap then

20

200mls orange

20

Booked by Kath

10

x

x

x

20

Esme

X

10

10

x

 

x

x

10

20

20-30

20

20

Angela McC

COPD only

10

10

x

 

x

x

10

20

x

20

20

 

 

Ear syringing

GTT

Implanon

Hypertension Annual Review

Pill check

Smear

Smoking cessation

Spirometry

Sutures

Travel Imms

Kath

20

20+10 2 hrs later

20 (need counsel first)

20

10

20

 x

20 + 20 after 20 mins

20

20

Esme

20

ditto

x

20

x

20

 x

x

20

20

Angela McC

20

ditto

x

20

x

20

ditto

x

20

20

 

1     Please check the list to see which practitioner is able to do the task

2     Check to see how long the appointment needs to be, including a 2nd part

3     Make sure the appointment is at a sensible time, the laboratory collection is at    4.15pm

4     CHECK with the practitioner first before using inappropriate slots

 

https://SystmOnline.tpp-uk.com/Login?Practiceld=A87612

 Current online patient services

GP System Supplier - TPP SystmOne

Meeting Contractual Requirements for Patient Online Services

This practice currently offers patients facilities to book, view, amend, cancel and print appointments online.

We also offer the facility for all patients to order online, view and print a list of their repeat prescriptions or medicines and appliances.

We can also now offer patients facilities to view on line either the detailed coding of all entries, or a summary of information from their record, relating to medications, allergies or adverse reactions.

We promote our online services to our practice patients through the practice website and information in the practice waiting room.  We will also discuss this with the Patient Participation Group on a regular basis.

 

 



 
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