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Noticeboard

ParkRun!

Park Runs are a great way to get fit and stay fit.  There are local runs which you can join - check here for more information.

Back Pain Event

Back Pain is a leading cause of patients wanting to see a GP.  Because of this, the patient forum organises events led by Northumbria Healthcare Trust Physios who deliver a 45 minute workshop on how to manage your back pain and help to prevent it recurring.  The events are free, and there is plenty of time for questions and 1 to 1 conversation.  There are a number of events planned for the new year click here for more information

Newsletter

 There is a newsletter available in the waiting room.  If you would like to receive each new edition by email, you can sign up using the link at the bottom of the page.

THE FRIENDS AND FAMILY TEST

The government's "Friends and Family Test" became a requirement from December 2014.  You can use it now by choosing the survey option at the bottom of the main home page.  Form are also available in the surgery, at reception or next to any consulting room door, so you can pick one up on your way out.

Out of Hours
Out of hours GP services are commissioned by North Tyneside Clinical Commissioning Group and are provided by qualified doctors and nurses. You may receive telephone advice from a doctor or be asked to attend a local primary care centre for an examination. If, for medical reasons, travel is impossible, a home visit from a doctor can be arranged. For out of hours services please telephone 111.

There is also a GP Extended Access HUB which operates in the early evening and on Saturdays.  This service is run by local GPs (including our own) and is based at the Oxford Centre in Longbenton.  You can make an appointment by calling the practice number and asking for an out of hours appointment at the Oxford Centre HUB.  111 can book appointments for you too - or if your surgery is closed you can contact Battle Hill walk-in centre on 0191 295 8520 who can book an appointment for you.

Telephone advice/consultations
Sometimes you may want to speak to a doctor or nurse about something but do not need to come into the surgery for a  face-to-face appointment.

If you would like to talk to someone over the phone, you can contact reception, who will take your number and arrange a suitable time

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. 

Patient Participation

If you are interested in being part of our patient participation group - do tell the receptionists.  The group meet for an hour roughly 4 or 5 times a year - in the early evening.

 


 

Practice Policies

GDPR - Fair Processing.

You can read a full statement herePractice Fair Processing Privacy Notice

Records and confidentiality.

Most patient information is held on computer. All personal information is confidential and the consent of individual patients is needed before it can be given to anyone else. Sometimes we may need to share information with other professionals involved in your care, but they also have a legal duty to keep it confidential.

You are entitled to see your health records if you want to do this, please ask at reception for details. If you want to make a Subject Access Report, please download and complete this form and return it to us Application for Access to Medical Records

 


Violent and aggressive patients

 This practice has a zero tolerance approach and we reserve the right to remove any patient who is violent, aggressive or abusive to GP’s, nurses, practice staff or other patients from our practice list.


 Recording calls

It is our practice policy to record telephone calls.  This is for your protection and for ours.  It helps us to resolve complaints and to check the factual accuracy of information we have given. 

Named accountable GP

In line with government policy, all our patients have been allocated to a named GP.  This does not have any impact on your right to see any GP of your choice; as all our doctors work part time, the days on which each GP works is limited.

If you wish to check the identity of your named GP just ask us and we will let you know.

 

 

 

 



 
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