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Noticeboard

ParkRun!

Park Runs are a great way to get fit and stay fit.  There are local runs which you can join - check here for more information.

Back Pain Event

Back Pain is a leading cause of patients wanting to see a GP.  Because of this, the patient forum organises events led by Northumbria Healthcare Trust Physios who deliver a 45 minute workshop on how to manage your back pain and help to prevent it recurring.  The events are free, and there is plenty of time for questions and 1 to 1 conversation.  There are a number of events planned for the new year click here for more information

Newsletter

 There is a newsletter available in the waiting room.  If you would like to receive each new edition by email, you can sign up using the link at the bottom of the page.

THE FRIENDS AND FAMILY TEST

The government's "Friends and Family Test" became a requirement from December 2014.  You can use it now by choosing the survey option at the bottom of the main home page.  Form are also available in the surgery, at reception or next to any consulting room door, so you can pick one up on your way out.

Out of Hours
Out of hours GP services are commissioned by North Tyneside Clinical Commissioning Group and are provided by qualified doctors and nurses. You may receive telephone advice from a doctor or be asked to attend a local primary care centre for an examination. If, for medical reasons, travel is impossible, a home visit from a doctor can be arranged. For out of hours services please telephone 111.

There is also a GP Extended Access HUB which operates in the early evening and on Saturdays.  This service is run by local GPs (including our own) and is based at the Oxford Centre in Longbenton.  You can make an appointment by calling the practice number and asking for an out of hours appointment at the Oxford Centre HUB.  111 can book appointments for you too - or if your surgery is closed you can contact Battle Hill walk-in centre on 0191 295 8520 who can book an appointment for you.

Telephone advice/consultations
Sometimes you may want to speak to a doctor or nurse about something but do not need to come into the surgery for a  face-to-face appointment.

If you would like to talk to someone over the phone, you can contact reception, who will take your number and arrange a suitable time

Cancelling your Appointment
If you are unable to attend an appointment with one of the doctors or nurses, please telephone or use the link at the bottom of this page to cancel your appointment. 

Patient Participation

If you are interested in being part of our patient participation group - do tell the receptionists.  The group meet for an hour roughly 4 or 5 times a year - in the early evening.

 


 

Making an appointment

appointmentIf you want to make an appointment with a doctor of nurse, please phone the main surgery number and speak to a receptionist. If we cannot offer you an appointment in the timescale you feel you need please be willing to share some information with our receptionist about the nature of your problem.  The GP will then advise the staff about who can help, when and how.  For example - we operate a waiting list system to slot patients in as and when we receive cancellations.

For an urgent appointment on the same day, please ring as early as possible. You can make an appointment with a nurse without seeing a doctor first. 

The cost to NHS of wasted appointments
Missed appointments cost the NHS thousands of pounds every year! Please phone the surgery as soon as possible if you cannot attend. This will help us to make appointments available to as many patients as possible.

Interpreting service
If you would like an interpreter to attend your consultation, please tell reception when you book your appointment.  


Telephone advice/consultations.

Sometimes you may want to speak to a doctor or nurse about something but do not need to come into the surgery for a  face-to-face appointment.

If you would like to talk to someone over the phone, you can contact reception, who will take your number and arrange a suitable time. We hold telephone surgeries every day.
 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website