It can take up to two full working days for the surgery to process a repeat prescription request and then additional time for the pharmacy to process and dispense medication. Please ensure you order your repeat medication when you have approximately 1 weeks supply left.

You can order your repeat prescription in three ways:

1. NHS App: You can register for this service by downloading the app on your mobile phone.
   
   
2. SystmOnline: You can register for this service by filling a form out at reception. This service allows you to order medication from both a desktop computer and a smart mobile phone.
   
   
3. Prescription Line: You can leave a message on our prescription line 24 hours a day. The direct dial prescription ordering line is 0191 3001693. You will need your date of birth in six digits (DDMMYY), the contact number linked to your GP records (this could be your mobile or landline) and a PIN number to access this service. Please contact the practice to request your PIN number if you do not know this. 

Someone else can collect it for you if they are over 16 and show your repeat prescription slip.

Some chemists/pharmacists provide a prescription collection and delivery service for those who cannot get out of their homes. Speak to your local pharmacist for more details.

NHS App

Download the NHS App, or open the NHS website in a web browser, to set up and log in to your NHS account. Owned and run by the NHS, your NHS account is a simple and secure way to access a range of NHS services online, including appointments, prescriptions and health records.

 The practice has a medicines management team. This consists of our two pharmacists Caitlyn Madden and Laura Barnett, our Pharmacy Technician Dawn Robertshaw, and our Medicines Management Technician Alison Smith. The team works together to:

• Uphold prescribing safety
• Process repeat prescriptions
• Perform medication reviews
• Monitor medication
• Run clinics on cardiovascular disease prevention, asthma, and more

It is important to attend your medication review as this is ensures you are prescribed appropriate and safe medication.

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

• those on specific benefits or through the NHS Low Income Scheme
• those who are age exempt
• those with certain medical conditions
• More information is available on the NHS website

These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.

• Prescription (per item): £9.65
• 12-month prepayment certificate (PPC): £111.60
• 3-month PPC: £31.25

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

• Telephone advice and order line 0845 850 0030
• General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website.